You can request a cancellation through your dashboard at any time, whether your application is complete or your move-in date has passed, for any of the following reasons:
- You've changed your mind before the tenancy begins
- Your accommodation provider no longer requires a guarantor
- Your accommodation provider has cancelled your booking
- You've ended your tenancy early
Housing Hand may review refunds for service fees paid, but the onboarding or renewal fees are non-refundable.
Eligibility for a refund:
- If you have fully completed your guarantor application, we require evidence from your accommodation provider confirming that:
- You are no longer moving in or living in the property.
- That Housing Hand stopped being the guarantor for the property registered in your application.
- Neither you nor Housing Hand have any liability for the property.
-
The exact date that this change occurred.
- Evidence must be sent directly to refunds@housinghand.co.uk.
Cancellation fees:
- If you or your co-signer decide to cancel, we may charge an administration fee.
- If your accommodation provider rejected your tenancy application or did not allow you to move in, no administration fee will be charged.
- If Housing Hand decides not to proceed with your application, no administration fee will apply.
Refund processing time:
- Refunds are typically processed within 14 days of receiving a valid request and the required evidence.
- All refund requests must be submitted through your online dashboard on our website. If you are unable to see this option, you can email refunds@housinghand.co.uk
- You will receive an email confirmation once your refund has been processed and your application cancelled.
- If your refund is approved, the money will be returned to the original card or payment method used.
- To follow up on a refund request you've already submitted, please email refunds@housinghand.co.uk with your full name and the email address linked to your application so the team can assist you.
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